Young Thinkers Changing the Way We Conduct Business
Going Beyond PBX
Going Beyond PBX
Social media networks such as Facebook, Forum Whirlpool, Instagram and other social media sites can be seen as an effective tool for customers, but not so much businesses. The reason for this is that businesses are ill-equipped to respond rapidly to customer’s questions and demands, resulting in a poor perception surrounding their product or service – which the entire world is able to see. IP Voice Solutions enables businesses with rapid response software, improving customer service reputation and experience, as well as protecting brand names: letting businesses know when they have been mentioned or contacted via important third party networks.
The cost to train employees, and even replace employees is expensive and normally requires direct management level involvement. This is a problem which has a solution! It’s being adopted similarly in universities with video collaboration, instant messaging, data sharing and recording – learning, sharing and exchanging information over a secure network. Generation Y has experienced this, and is ready for virtual training solutions. Not only a solution like this include cost reductions in capital, but it is easy to establish and operate, making it easy for any employee. Record and stream best practice, even standardise staff inductions via saved streamed video/s.
Customers will only connect in a way that makes their life easier. In some instances enabling less verbal communication, but wanting quicker responses from business. By keeping technology up to date you are essentially enabling your business to respond to customers and clients more efficiently. If your business is not doing this, its performance is decreasing and your telecommunications platform is costing your business more money than it is saving. Closing the gap on business telecommunication’s and innovating brings you closer to your customers as you travel parallel with the path of innovative trends and the technology line.
The line between employee retention and working remotely is narrow. Setting up a collaboration suite in your business will allow you to check in on your employees through methods such as instant messaging, presence, and create face-to-face group meetings through the cloud; this allows you to monitor and address areas of improvement significantly.
Working remotely improves the businesses ability to collaborate with anyone, form anywhere in the world while on any device. A business with remote capabilities means the office is accessible on public transport, at the local cafe or in a meeting with a client; unlocking essential resources whenever they are needed.