Innovation with technology has allowed companies to go further than audio only communication.
One Solution, One Platform
Having multiple ways to communicate gets difficult, multiple numbers, multiple cables. Unifying collaboration tools into one platform not only simplifies communications, but enhances them as they are all interconnected.
For example, the One-X Mobile application is a solution for mobility. The problem with mobility today is that calls can be missed when employees are out of the office. What the One-X mobile application does is, it taps into an Avaya Phone System platform, forwarding any office calls to mobile.
There are also other application which allow employees to video conference from their iPads, computers, smart phones and conference rooms, reducing travel. The best part about unifying communications on an Avaya platform is that customers and clients can reach business agents simply and quickly without registration or delay.
Unified Communications and Costs
Virtualising a business communications solution allows access to presence, this is when employees can see whether colleagues are available or not; knowing when to call, text or video conference without having to ask can save a lot of time.
Additionally, there are options to integrate management and activity tracking into the platform. This is incredibly helpful when optimising telecommunications costs. The One-X mobile application allows Remote Workers to utilise Wifi networks to reduce cellular data costs, tracking costs allows businesses to scale their needs to what makes sense.
Virtualisation Gives Users Flexibility
A business is usually comprised of several different roles, operated by employees; not every worker is the same. When deciding to virtualise your businesses communications it is essential to determine what exactly is required to make your business better. Businesses and employees today should be considering what their roles involve. From receiving calls to video conferencing around the world, IP Voice Solutions has the profile setups for your business.
Remote Working
The Remote Working profile is a solution made for users who work in and out of the office. The profile comes with business applications that make the user reachable and effective at what they do. The standard application given to a Remote Worker is the One-X Mobile application. This means single number reach and dial; when the worker is out of the office they can be reached by office phone, and can also make calls from their office phone via their mobile device (BYOD).
Office Working
The Office Worker improves or enhances the business environment. There are a few options. The first is to equip the employee with an Avaya 9608 handset integrated with the One-X Office working application. The application allows for quick dialling, and a virtualised interface for the handset through their computer. Alternatively there is the virtual handset for iPad, which removes the need for an actual handset.
Power Working
If you’re looking for something more, or for an option that leverages perks of Remote Working and Office Working, the Power Working profile is the optimal setup.