Contact Centre as a Service

Get to market fast with your own truly differentiated Contact Centre as a Service (CCaaS) solution for enterprise customers. Leverage Avaya’s open standards, extensive APIs, and customisation capabilities to tailor your solution with your own valuable features. Your services are supported on a common SIP based communications core and an open, enterprise wide, cloud grade network infrastructure. Pay only for what’s used.

This cloud enabled solution for Customer Experience Management is licensed on a utility model where you pay only for licenses used by your customers, not for additional unused capacity. Provision systems to expand with capacity needs—but don’t incur significant upfront costs. When you don’t pay for idle capacity, you gain greater control over cash flow and expenses.