Zeacom implements the Multimedia Contact Centre answer you may have discovered a easy approach of enhancing buyer loyalty at a considerably cheaper worth than different choices you will have been contemplating.
Because of the discount in ready occasions, you’ll make clients happier whether or not you could have a easy telephone help helpdesk or a complicated multi-channel name centre. Your brokers will now have the instruments they should be extra useful, environment friendly and encourage.
Multimedia Contact Centre works on AVAYA, Cisco, NEC and Microsoft. Beginning with the inspiration model you’ll be able to add extras to fit your enterprise wants. Extra capabilities embody: Media Interaction, Voice Interaction, Outbound Calls and Enterprise Intelligence.
Zeacom Workflow Engine – Make your name centre a happier place with elevated first name decision and low abandonment charges all whereas boosting income. World-class customer support begins with Workflow Engine.
Enterprise Intelligence – Make your assets go additional and get the incite you should elevate service requirements. By customising reviews the place you possibly can perceive your customer support performances.
Voice Interaction – This lets you cut back prices and helps improve customer support ranges with voice interaction. You may arrange routine enquiries, give VIP Clients precedence and survey your purchasers.
Outbound Contact – Your workers can “click on to dial” throughout low peak name intervals to succeed in out to you shoppers. Outbound calls can enable what you are promoting to carry gross sales, promote particular gives and survey buyer satisfaction, turning your contact centre right into a revenue centre.
Multimedia Interaction with Zeacom means that you can mitigate threat and permits you the liberty to decide on the proper platforms which might be proper for your enterprise and never having to surrender on performance.