VoIP or Voice over Internet Protocol, allows for businesses communications to transmit voice over a computer network.
What does this mean? Users can access their accounts on the VoIP network via a desktop telephone, wireless IP phone (similar to a cell phone), or a soft screen dial pad of a laptop or desktop computer.
Businesses who have adopted a VoIP system can enable to have calls forwarded to a new telephone, and additionally access the web from an IP phone which allows the users to get announcements and emails on the go.
A Key Feature of VoIP
The Avaya SoftPhone allows business users to communicate from their Windows computer (or Mac with Parallels). Employees will be able to reach out to customers and clients from dialling a telephone number from their computer, or speaking aloud the speed dial name.
How does Avaya advantage my business? Avaya is a market leader and has become one as a result of understanding business needs. Businesses don’t need to throw out their investments in order to adopt a new system, Avaya enables businesses to avoid unnecessary upgrade costs while still receiving all the benefits of a new VoIP system.
This is done by focusing on existing telephony resources to build a powerful communications network which enhances business performance. The system includes features essential to businesses today, and to name a few:
- Call waiting, and
- Call forwarding.
How will innovating impact return on investment with my new VoIP system? Businesses should look towards an IP Office system, which unifies all their communications into a single converged network (including their VoIP system). Avaya promises savings by combing voice and data on one network that can be maintained on one central hub. More importantly, the IP Office brings features and applications which improve performance that integrate into the businesses VoIP system.
- Saving money with VoIP is easy, as businesses will notice an immediate cost-benefit with their regional toll and long distance voice calls, as well as video conferencing charges.
- No more POTS lines with VoIP services.