Employees don’t have business grade communications away from the office, but can do now!
69% of people who call up will often hangup instead of leaving a message when they can’t get through. Additionally, it has been found that employees will spend 21% of their time outside of the office (Web Wise Business, BT Research). Businesses solely dependent on their phone systems are exposed to being less productive unless they have the tools that enable employees to secure mobile and telephony collaboration. Missed customer calls will negatively impact revenue and customer service excellence.
Video and Voice for Wifi
Using mobile VoIP as a business strategy is important for managing consumption of data plans, especially as users collaboration needs grow with the use of video and file sharing. One-X allows you to make calls over Wi-Fi when available and then hands your calls over to normal cell reception when Wi-Fi is out of range.
Avaya one-X® Mobile gives your smart device the ability to communicate like you would in the office, forwarding your calls when you’re out of the office. Additionally, it presents your office caller ID number on outbound calls, allows you to search your business directory, view voice messages and see the status of colleagues.