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Tips to Connect your CRM to your Phone System – So YES YOU CAN!

2017 has been the year that businesses have demanded we as Communications consultants must give more Value, more Benefits and not just provide Dial tone. Initially with the Digital economy, many Businesses were looking for cheaper Telephony alternatives than the old faithful PBX system. Cloud emerged as the latest trend in Phones. It was simple and it worked when on a private network but there was restrictions.

I’ve been in this industry for 30 years and i have seen functionality diminish rapidly in real life as opposed to the glossy brochure, when people have gone to Cloud telephony. Its funny how the sales guy said i wouldn’t lose functionality and it would be cheaper of course. The reality is yes it may sort of do a similar job but its not as easy and definitely didn’t save us any money. So Cloud became a reality and with the deep pockets of carriers the marketing machines convinced us all that its of course better.

You need to Connect your CRM, Accounting package and ticketing software.

There has been many promises and articles on how the Customer Experience is the new marketing. How its not about what i say in my marketing about how great we are at all. The new Marketing is about what I as the customer say about you in a review. Now more than ever your focus must be on the Customer experience. Yes you can do this with Microsoft Skype for Business.

The Battleground is now the experience and it must be customer service.

Connecting the CRM and software in your business to the Phone setup enables your team to forge a relationship with your customers based on knowledge. The confidence of the staff talking to customers flows through to a relationship of safety, less risk and you know what i want and need. It equates to a better experience and a happier client. It allows staff to enjoy their role and be proud of a great job. Imagine a company that has staff that loves making clients happy.. And more easily than before.

Hey a quick request from me to you is to please share this article to your contacts and ask them if they believe connection to the CRM would improve the Customer experience in their businesses.

If you want more information on how we can enable performance in your customer service, to build higher revenue and have a productivity increase to boot please contact me directly. There is no smoke and mirrors and no spin. Ill let you know if we can or we cant. However we will allow you to make an informed decision that can help your Business grow and change your outcomes to one of awesome reviews.

Business checklist – Customer experience – Digital strategy.

If you think a quick checklist may help you with where you are headed in this area please click here. I’m sure you will find value in the checklist.

Do the Business Communications Checklist now.

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A Key Concern for All Small Businesses: What the Customer Wants

Phone Systems Brisbane

Avaya Small Phone Systems Brisbane

About Phone Systems Brisbane

A key concern for small businesses today is knowing what the customer wants before they do, and this is a problem because a lot of the products on the market come in many shapes, different sizes and brand names. Since the phone system brand Commander has become less popular, emerging brands such as Samsung, Panasonic and Avaya offering heaps of new features, affordability or something that just does the job. Phone Systems Brisbane.

What many consumers don’t know is that affordability can have multiple meanings; while some brands offer a cheap phone system in terms of total cost of ownership, the actual cost of running it can be very expensive. Take Avaya for instance, in the communications business it is the brand that is one size fits all, and businesses will pay a premium, however the cost of running it is significantly cheaper than its competitors. Phone Systems Brisbane.

Avaya has been pegged as a market leader for unified communications, which can be an unfamiliar term for a lot of phone system consumers. Unified communications is not just a bonus for phone systems today, but a necessity, businesses need to be able to engage with their customers on all fronts, this means having the ability to video conference, instant message as well have voice capability, because that is what customers are doing every day. Additionally, Avaya integrates with programs such as Google, Salesforce and Microsoft 365, making it one of the easiest UC platforms on the market today. Phone Systems Brisbane.

The ultimate goal of any unified communications and collaboration technology implementation is improved business outcomes… We believe that our open mobile engagement platform is designed from the ground up for mobility, flexibility and reliability to support the way people and businesses work today.

Gary E. Barnett, Senior Vice President & GM, Engagement Solutions, Avaya

Avaya has been recognised as a leading provider of contact centre, unified communications, networking products and services designed for mid market business. Businesses have reaped the rewards of Avaya’s technology, getting an increase in workforce productivity, customer engagement, and customer lifetime value, which has proven to result in higher revenue and profitability for small businesses who use Avaya systems. On the 30 September, 2014, Avaya had over 300,000 customers, including 95% of the Fortune 500, with over 1,000,000 installations worldwide. Phone Systems Brisbane.

In Australia Avaya is only just beginning to merge, with tough competition from big brands and big providers who want to sell their own agenda. With Avaya, small to midsize businesses benefit,being able to have the best VoIP and SIP solutions, as well as grow their phone system network without a hardware overhaul. When it comes to things such as video conferencing,mobility and other essential business applications, again, there is no requirement for a hardware overhaul, just an addition to existing hardware – the Avaya IP Office. Phone Systems Brisbane.

In most cases, small to midsize businesses want an Avaya phone system, they just don’t know where to begin. If you are a   business owner looking to buy or upgrade your phone system Brisbane, and are not sure where to begin, IPVS can help you find exactly what you’re after; our expertise is giving clients business performance, costs that make sense and customer service excellence. Phone Systems Brisbane.

Your agenda matters,

IPVS, Avaya Gold Partner

Phone Systems Brisbane