Salesforce.com provides an essential platform for businesses today, and Avaya makes it more useful than ever. Users using Avaya’s Communicator for Web can go further, seeing the availability of others, while also being able to make and receive calls without leaving the Salesforce application; the Avaya Communicator for Web even logs users calls and Scopia meetings automatically as an activity for a contact, lead or opportunity.
Users can go further with Salesforce, meeting deadline driven projects and more. These are just a few of the many ways employees can better organise themselves and get help through optimised communication and collaboration. The Avaya Communicator for Web allows users to connect and stay connected while remaining on top of tasks, which may include the location of team members; availability of contacts; and tasks (prioritised, low to high).