All installation and support services are by Avaya Certified “Expert” Accredited Engineers and by Avaya “Co-Delivery” GOLD Partners. Project management is supplied with each deployment including digital supplied manuals. IP Office Live Helpdesk is supplied by local staff in Australia who are hands-on with the hosted platform. Software updates are implemented as Avaya release new versions improving functionality. If you have an existing Avaya Phone system you may be able to utilise some of your investment. Please talk to your IP Office Live consultant to confirm.