Avaya SoftConsole for Reception
SoftConsole is the PC based Windows Operator Console for IP Office working with a desktop telephone. Commands and actions are available through menus. Some features can only be used when the right conditions; otherwise, the feature will be “grayed out” until conditions change that allow the feature to be used.
Call details include:
- Calling Name and Number
- Called Name and Number
- Call Status, Call Duration
Areas within the application include:
- Directory Entries
- Configuration of Script based on Caller ID
- Conference Room
- Queue and Busy Lamp Field Panel
- Held and Parked Calls
- Park Slots
- Call History
SoftConsole has been designed to improve operator service by providing the operator with call information and available call actions to simplify call handling and give the appropriate response to the caller. With this easy to use software tool the operator can maintain visibility of the number and type of calls waiting and so ensure that clients are greeted in a professional manner. SoftConsole has many configurable options available to the operator to personalize the look and feel. The Operator can tailor the usability specifically to each their personal preferences.