Avaya “SME Expert” Accredited Partner

In recognition of the head office’s work in Brisbane Australia.

There is a massive difference between this accreditation and basic AVAYA partners around the country. This shows a stand out value add to new customers and for companies who want experience, wisdom and a commitment to service they have no need to look further than IP Voice Solutions, because we are:

  • Experienced
  • Accredited Engineers
  • Professional
  • Getting it Right

IP Voice Solutions has been appointed as a “Small and Medium Enterprise (SME) Expert by AVAYA a leading global provider of business collaboration applications, systems and services. Over the last 5 years IP Voice Solutions has become a leading provider of Converged IP Solutions.

IP Voice Solutions portfolio includes a broad cross selection of industry verticals and market segments. Our clients range from Pharmaceutical to Hospitality, to Financial Services, Retail and Manufacturing.

The SME Expert Status recognises AVAYA partners that have demonstrated in-depth understanding of AVAYA solutions in unified communications and contact centre solutions for small and medium sized businesses. To be successful in gaining a ranking as an SME Expert partner they must also demonstrate that their staff is proficient in core areas including:

  • Customer Support – procedures, processes, help desk, track record and phantom testing.
  • Technology Knowledge and Expertise – examples were required and real time monitoring and testing.
  • Sales Revenue – consistent history and increases.
  • Marketing Support – processes, quality and measurements.
  • Service Ticketing – the programs, escalation points, processes, documentation trails.

As an SME Expert IP Voice Solutions excels in training on AVAYA solutions in unified communications and contact centre solutions for small and medium businesses in addition to sales and technical training on AVAYA IP Office. The “SME Expert” normally “BETA” tests new versions and applications in-house before any GA Release to the market.

Darren Jansz commented “There is a massive difference between this accreditation and basic AVAYA partners around the country. This shows a stand out value add to new customers and for companies who want experience, wisdom and a commitment to service they have no need to look further than IP Voice Solutions”

Being an AVAYA SME Expert demonstrates that IP Voice Solutions meets the most stringent criteria in technical expertise, customer support and satisfaction. Achieving this shows the commitment IP Voice Solutions has to their clients and showcases their expertise in voice and data integration.

This Accreditation allows IP Voice Solutions to stand out above any other AVAYA partner in Australia and an “apples with apples” comparison cannot be made. You really do get a massive difference dealing with an AVAYA “SME EXPERT” accredited partner.This incredible value shows complete commitment to the product and service.