What do people think when we say social media? Today, social media is one of the best tools businesses have and can utilise, and the best part about social media is that it’s free – which is what makes it popular. With this same mindset, Avaya has opened up its product line to allow for social media and multi-media integration; this means looking at Twitter, Facebook, web chat, email, we call-back and text messaging.
How does it work?
Businesses take control; it can be set up that managing social media and multi-media becomes easy. Without the right tools, this can be difficult and time consuming.
Every time your business is mentioned on a social media platform, or your business is messaged through social media, you need to respond as fast as you can. Social media is becoming an easy way to connect, and not just on a personal level, but for customer to business queries (B2C). There are huge advantages in connecting with customers on their terms, they don’t have to fill out any annoying forms or go out of their way, and by integrating Avaya tools with your social media platforms, you’re making it easy and frustration free.