Voice, Video and Virtual Solutions: What Does it Mean?
Typically businesses will rely on voice communications, and this has been the most common and traditional trend to follow, but is it any good? Recently IPVS bought IP Voice Solutions, after realising that businesses are getting pigeonholed with customer service and performance. Today there are so many new tools for business employees, encompassing video and virtual capabilities. While it all may sound rather expensive, in fact it is quite the opposite. Businesses need to adapt to market demands in order to improve their competitiveness.
A common myth is that, a business profit will remain the same if the way the business operates remains the same – this is incorrect. Businesses need to adapt with consumers at the same pace to stay the same. To give you an example, video conferencing has becoming an incredibly popular trend, businesses can have meetings all over the world in one day without the unnecessary travel costs; and vice versa, do customers need or want to travel when businesses can host webinars?
In the early 2000’s a popular way to communicate was either by faxing or calling. While these methods are still around, they’re not as popular as instant messaging and emailing. A reason for this is that most employees today are Generation Y, they have been brought up in an era where they are more responsive to quick, non verbal messaging and the same applies to customers, e.g. internet shopping – it is easy, it is quick and it is less hassle. So for many businesses looking to adapt to this market, IPVS is ready to deliver on voice, video and virtual solutions.
IPVS purchased IP Voice Solutions and has restructured the organisation successfully to relate to the times of Voice, Video and Visualisation and not be pigeon holed in a voice only market. Business is now more exciting with designs showing Unified communications integrating with Video, CRM, Salesforce and other emerging platforms. With a mid market focus we are a Gold Avaya Partner in UC and Contact Centre solutions. Contact IPVS and we’ll happy to speak about the latest in collaboration technologies.
IPVS founded by Managing Director Darren Jansz in recognition of a gap in small and medium enterprises/businesses (SME). Many of these businesses were not leveraging technology to deliver business benefits and competitive advantages.
What Our Customers Think
Customers and clients have rated our work, and as a result Avaya has made us one of Australia’s only SME and Mid Market Expert accredited partner. In 2015, this status changed to a Gold Partner status, which assures small and medium businesses they are getting the right design to deliver the best results. Continually innovating the SME Market, IPVS has achieved many awards as a result of customer satisfaction, including Avaya Dealer of the Year 2007 – 2013.
Having the tested expertise, we can take your business to where it needs to be. Implementing a design that works for your business, and does not cut costs to serve someone else’s agenda. We can guarantee that your business will improve its performance due to a design that will work, and equipment that will run the distance. Saving your business money. See our technology curve. IPVS has its own team of qualified and experienced tested engineers, who will make your communications design work for your business and go the distance. Whether you base your system on-premise or in the cloud, you will have peace of mind knowing that technical support is one simple call away.